making your IT work hard
our promise to you
At bluespires our promise is to make sure your IT works as hard as you do. We strive to deliver first class, business-aware IT support and solutions that deliver you real strategic advantages and drive your business forward. We work hard to ensure that you get the most from your investment in IT and we make certain that all our solutions are tailored to your needs and requirements.
what this actually means
We deliver on this promise by focussing our team solely on you, your business and your IT needs. We are dedicated to understanding how your business operates, what's important to you, what your budget is and how IT fits into this.
Whether it is IT support for companies with no internal IT, to support for IT Managers or complete teams, we tailor solutions that will meet your requirements.
We don't believe IT should be complicated at all. We have long been convinced that IT should make our client's lives easier and should simply just work. We spend most of our waking hours working with companies to ensure that their IT is working at its best. We help them to get on with what they really need to do, running their business and using their technology in the way they want to.
This means that we strive behind the scenes constantly checking on things, making sure they keep working and keeping things as simple as possible. Of course sometimes things do stop working and when this happens we make sure we are always there to put it right, quickly and easily and with a smile.
more than just IT support
Of course it is not always just about support, we have a team of extremely competent, highly qualified IT professionals who are experienced in delivering IT solutions to small, medium and large organisations. From disaster recovery plans to moving your infrastructure into the cloud to simply making sure you have a comprehensive backup solution, nothing is too big or too small, whatever the requirement, we have the knowledge and expertise to help.
The world of IT is constantly changing and we understand that our clients often don't have the time or inclination to keep up, that's why we are always monitoring and researching new technologies that may be able to help our clients improve the way they do business. With the regular account meetings, our regular newsletter and also simply always having our clients at the front of our minds, we make sure that we keep them up to date on new trends and will ensure we are constantly challenging them with new IT ideas to enhance the way you work.
how we achieve this
We work closely with you to design a solution to meet your requirements. We understand that that each clients business is unique, so unlike other support companies we do not have set support contracts; each bluespires IT support contract is tailored to meet each of our client's individual requirements.
We spend time getting to know you and your business, getting to know your people and culture and then work with you to plan how IT can better enable your business. This means different things for different companies, just as IT needs to works differently at different organisations, so we spend the right amount of time making sure we get it right, first time and in budget.
our belief in technology
At bluespires we believe that there is always several options for each situation, that every business and situation is unique and so every solution should be tailored for that particular clients' requirement.
What this means to our clients is that we are not tied to any one particular vendor for the solutions we recommend. Of course there are industry standards, but by remaining open to all technologies we ensure that our decisions are driven by our client's needs and not our partner relationships.
We are continuously evaluating new technology and vendors to ensure that we consider all the appropriate options before making a recommendation and we research a lot to ensure that each of our recommendations would stand up to scrutiny as the best option based on several criteria.
This is not to say that we do not have close working relationships with certain vendors who have established solutions, because we do, but this is to allow us to get the best advice and support so that we can use this to the advantage of our clients.
By remaining neutral we ensure that a decision to recommend a particular solution, product, technology or vendor is driven by our clients business need.
flexible and transparent
We bring flexibility to IT support and solutions for small and medium sized businesses that is normally reserved for only the largest organisations, and not only this, but we are honest and transparent, always ensuring that our clients come first in everything we do.